Shipping & Returns
SHIPPING & RETURNS
Mehlrose NY will determine the best and most efficient shipping method based on the merchandise you purchase. The shipping options below apply in the United States. At this time, we are not able to ship outside of this area.
Frequently Asked Questions:
WHEN WILL MY ORDER SHIP?
All orders will be processed by Mehlrose NY within 48 hours upon receiving payment.
Many of our curated pieces are made-to-order. Because these custom pieces are not warehoused, lead times can range anywhere from 4-8 weeks. Please contact us at sales@Mehlroseny.com for questions regarding your orders status, or to inquire on lead times for a specific item.
HOW LONG IT WILL TAKE FOR MY ORDER TO ARRIVE?
Orders sent via UPS or USPS arrive within 1-7 business days once they leave the shop.
You will receive delivery updates by email once your order ships. If you have a question about a specific item, you are welcome to contact us at firstname.lastname@example.org and we can help you estimate the time to delivery.
WILL I RECEIVE TRACKING DETAILS ONCE MY ORDER IS SHIPPED?
You will receive an email with a tracking number on items that are shipping via UPS and USPS.
WILL ALL OF MY ITEMS ARRIVE AT THE SAME TIME?
Whenever possible, we ship items together. But, if your order dictates different shipping methods or ships from separate factories, your items will arrive at different times.
Shipping Methods Include:
- USPS & UPS Delivery – Most items will ship via UPS or USPS. You will receive an e-mail with a tracking number once your item(s) have shipped. Orders may arrive in multiple boxes or at various times.
- IN STORE PICKUP - During checkout you will have the option for Free in store pickup. If you selected this option, you will get an email notifying you when your order is ready to be picked up.
To initiate a return: Returns must be initiated within 7 days of delivery to the customer. Please email Sales@mehlroseny.com to start your return. Returns will be refunded to the original form of payment once your items are received.
Items that can’t be returned: Any special-order items such as custom orders, gift cards, any items marked as final sale or clearance, items damaged through normal wear & tear, or any items delivered more than 7 days ago.
Return fees: The customer is responsible for all return shipping fees, unless an item is received by the customer is damaged, defective, or through error.
Damages: If an item was received damaged, defective, or incorrect, please submit a return request to Sales@mehlroseny.com within 72 hours of receiving your item to initiate a claim. Please include photos.